Terms of use

Last updated: 1 July, 2021



All visitors of the Fashion for Good Museum and consumers (as defined below) are subject to these terms and conditions. Derogations are valid only if agreed in writing.



Fashion for Good: Stichting Fashion for Good, a foundation with ANBI status under Dutch law, responsible for the management and operation of the museum.

Museum space: the building at Rokin 102 in Amsterdam, including the basement, ground floor and first floor.

Visitor: anyone entering the museum space to visit an exhibition,  attend an event and/or to rent the Museum space.

Consumer: anyone using the Fashion for Good Website and other online applications, the online ticket shop or the Good Shop.

Museum host: anyone representing the museum and who is identifiable as such.

Website: http://www.fashionforgood.com website and all pages in this domain.



Article 3.1

Fashion for Good publishes admission prices through its proprietary channels, on the Website, by the entrance to the museum and through direct communications. Fashion for Good cannot be held responsible for (incorrect) publication of admission prices by third parties.

Article 3.2

Admission tickets can be purchased at the entrance, on the website or from one of the museum’s official resellers.

Article 3.3

A visitor will be eligible for a discounted admission fee if he or she meets the applicable conditions. Museum hosts may ask for proof of ID for the discounted admission fee. If the visitor cannot produce a proof of ID or the proof of ID is not valid, the visitor will be charged the regular admission price.

Article 3.4

A visitor who has purchased an admission ticket will not be entitled to a refund or any kind of compensation in case of loss or theft of the ticket. Once an admission ticket has been purchased, it cannot be exchanged.



Article 4.1

Fashion for Good publishes its opening hours through its proprietary channels, on the Website, by the entrance to the museum and through direct communications. Fashion for Good reserves the right to change previously published opening hours without visitors being entitled to a refund of the price paid for their admission ticket. Fashion for Good cannot be held responsible for (incorrect) publication of opening hours by third parties.

Article 4.2

Part of the museum space may be closed to visitors on certain occasions. Such will not entitle visitors to a refund of the admission price. When a substantial part of the museum space is closed to visitors, there will be a notice on the website and by the entrance, and a reduced admission fee will apply or another kind of compensation will be offered.



Article 5.1

Visitors must conduct themselves in the museum space in compliance with the standards of public order and with these regulations, while always abiding by the instructions of museum hosts. Failing that, visitors may be denied access without being entitled to a refund of the admission fee or other costs incurred.

Article 5.2

Parents or supervisors of under-age children, either in organized groups or not, are responsible for the children’s behaviour.

Article 5.3

Fashion for Good offers access for strollers, mobility scooters, wheelchairs, etc. via the side entrance, Watersteeg 3. There is no space available outside the museum to park such items. Due to the architectural restrictions of the monumental building, the lower level is not accessible to strollers, wheelchairs and mobility scooters. Visitors are not allowed to bring umbrellas into the museum. There are umbrella stands available by the entrance. Fashion for Good does not accept responsibility for damage to or loss or theft of goods left by visitors.

Article 5.4

The museum space can be accessed with small backpacks or handbags, provided these are hand-carried or worn on the front. Large backpacks, handbags or other bags can be left at the small cloakroom. What qualifies as large and small is at the discretion of museum hosts Fashion for Good does not accept responsibility for damage to or loss or theft of goods left by visitors.

Article 5.5

Museum staff may ask to inspect a visitor’s bag for security reasons.

Article 5.6

Smoking, eating or drinking is not permitted in the museum space.

Article 5.7

Pets are not admitted, except for official guide dogs.

Article 5.8

Visitors are liable for any damage caused by them.

Article 5.9

Visitors are allowed to take pictures or shoot video, albeit without the use of additional lighting and tripods.



If a visitor has a complaint, he or she can turn to the entrance desk for a complaint form. The completed complaint form can subsequently be handed in to the entrance desk. Complaints can also be submitted in writing to info@fashionforgood.com. Fashion for Good will respond to complaints within 15 working days.



Article 7.1

Visitors enter the museum space at their own risk. Fashion for Good can only be held liable for injury to a visitor or loss or damage to the properties of a visitor if caused by intent or gross negligence on the part of Fashion for Good. Damage or injury will be covered up to the amount for which Fashion for Good is insured or should in all reasonableness be insured. Possible compensation can never exceed the loss determined by Fashion for Good’s insurer. Fashion for Good can never be held liable for indirect losses or damage.

Article 7.2

Shortcomings caused by force majeure can never be attributed to Fashion for Good and will never lead to entitlement to a refund or compensation. Force majeure is a suspensive or resolutive condition for these general terms and conditions.



Article 8.1

There is CCTV video surveillance all over the museum space. Video footage will be stored in line with legal provisions and, whenever required, be shared with the police.

Article 8.2

Fashion for Good reserves the right to take photos and shoot video in the museum space to use for publicity purposes. Visitors who object to appearing in such photos and video can let Fashion for Good know, and Fashion for Good will then endeavour to prevent publication of any photos and video featuring the visitor in question.

Article 8.3

Fashion for Good uses cookies to facilitate the use of our Website and to compile a profile of consumers’ online behaviour. For this, Fashion for Good uses a service provided by Google, which may share the information with third parties if legally required to do so or to the extent that third parties process the information on Google’s behalf. Data collected will not be linked to names, addresses, email addresses, etc. The consumer has the right to request access to the data and have it rectified or erased.

Article 8.4

Consumers can sign up to our online newsletter. Registration data for the newsletter are stored in a database that is used only by Fashion for Good and not disclosed to third parties. Consumers can access, rectify or erase their personal data themselves through the newsletter. They can also do so by emailing a request to that effect to connect@fashionforgood.com.

Article 8.5

Consumers can purchase admission tickets on the tickets page on the website. The personal data needed for that are requested during the ordering process and stored in a database operated by our partner Global Tickets. These personal data are used only by Fashion for Good for the purposes of the purchase. The consumer has the right to access the personal data, have the personal data rectified or have the personal data erased by submitting a request to that effect to info@fashionforgood.com.



Article 9.1

Consumers can purchase products at the Good Shop. Products displayed are sold at the indicated price, which includes VAT.

Article 9.2

Items purchased at the museum store can be exchanged by returning the product to Fashion for Good in person with the receipt within 14 days. Returns are accepted only on account of production or sales faults. The consumer will then receive a non-faulty version of the same product. If the product in question is no longer available, the purchase price will be refunded. Products can also be returned by post, whereby shipping will be at the consumer’s expense.



Article 10.1

By accessing or using the Website you agree to be bound by these terms and conditions. If you disagree with any part of the terms then you may not access the Website. Fashion for Good reserves the right to seek all remedies available by law for any violation of these terms and conditions, including any violation of Fashion for Good’s rights in the Fashion for Good name and emblem, as well as its rights in connection with the information, text, video, audio, or pictures on the Website. 

Article 10.2

The Fashion for Good Website is provided by Fashion for Good for personal use and educational purposes only. No rights can be derived from the data on the Website. Fashion for Good is not liable for any damage which may arise as a result of any incorrectness or incompleteness of such data. 

Article 10.3

Unless otherwise stated, Fashion for Good and its partners own the intellectual property rights in the website and material on the Website. All these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the Website for your own personal and educational use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

You must not: 

  • use the Website other than for personal and educational purposes without express prior written permission of Fashion for Good;
  • republish material from the Website;
  • sell, rent or sub-license material from the Website;
  • reproduce, duplicate, copy or otherwise exploit material on the Website for a commercial purpose; 
  • use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  • use the Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software or harmful code; or
  • conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this Website without Fashion for Good’ express prior written consent.



These general terms and conditions and the activities are subject to Dutch law.